Privacy Policy

1. Introduction

Call-Nexis ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

2. Information We Collect

2.1 Information You Provide

We may collect the following information that you voluntarily provide to us:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, and account preferences
• Billing Information: Payment card details, billing address (processed through secure payment processors)
• Communications: Information you provide when contacting our support team, filing complaints, or submitting forms
• DNC Registry Submissions: Phone numbers submitted to our Do Not Call registry
• Complaint Data: Details provided when reporting scams, fraud, or unwanted calls, including caller information, your contact details, and descriptions of incidents

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
• Cookies & Similar Technologies: We use cookies and similar tracking technologies to enhance your experience and gather analytics

2.3 Telecommunications Data

As a telecommunications provider, we may collect call detail records (CDRs) and related metadata as required for service delivery and regulatory compliance.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Services
• To process transactions and manage your account
• To communicate with you about your account, services, and support requests
• To maintain our Do Not Call registry and process DNC requests
• To investigate complaints and reports of fraud or abuse
• To comply with legal obligations and regulatory requirements
• To detect, prevent, and address technical issues, fraud, or security concerns
• To send you service-related notices and updates
• To analyze usage trends and improve our website and services

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., payment processors, hosting providers), subject to confidentiality obligations
• Legal Compliance: When required by law, regulation, legal process, or government request
• Fraud Prevention: To investigate, prevent, or take action regarding suspected fraud, illegal activities, or violations of our Terms of Service
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
• With Your Consent: When you have given us explicit permission to share your information

5. Do Not Call Registry Privacy

Phone numbers submitted to our Do Not Call registry are used solely for the purpose of blocking telemarketing calls through our carrier network. DNC submissions are:

• Stored securely and used exclusively for call blocking purposes
• Not shared with third parties for marketing purposes
• Retained indefinitely unless removal is specifically requested
• Processed server-side to protect your privacy — your submission data is never exposed to external parties through client-side requests

6. Complaint & Fraud Report Privacy

Information submitted through our complaint and fraud reporting forms is:

• Used to investigate reports of unwanted calls, scams, and network abuse
• Processed securely through our servers — complaint submissions never directly contact third-party services from your browser
• May be shared with law enforcement or regulatory bodies when necessary to investigate fraud
• Retained for as long as necessary to complete investigations and comply with legal obligations

7. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure server infrastructure with access controls
• Regular security audits and vulnerability assessments
• Employee access restrictions on a need-to-know basis

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When personal information is no longer needed, we will securely delete or anonymize it.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out: Opt out of certain data processing activities, including marketing communications
• DNC Removal: Request removal of your number from our Do Not Call registry

To exercise any of these rights, please contact us using the information provided below.

10. Cookies

Our website may use cookies and similar tracking technologies. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last Updated" date. Your continued use of our Services after changes are posted constitutes your acceptance of the revised policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Phone: 1 (833) 652-7115
• Email: support@call-nexis.net
• Address: 3800 American Blvd. West, Suite 1500, Bloomington, MN 55431